Roseburg Public Schools

Students login to RPS Google account, then use Canvas icon in Google Waffle Menu.

Troubleshooting & Support

Whenever possible, please check with your teacher for troubleshooting first.

Canvas users can contact Canvas Support through the Help menu in Canvas Global Navigation on the web or the Help option in the User Menu from one of the Canvas mobile apps. Canvas support agents are trained to assist all Canvas user roles, including students, instructors, and observers/parents/caregivers.

Little lost? Try here first!

Search the Canvas Guides

Other Resources

Chat with Canvas Support - Live Chat with Canvas Support!

Canvas Support Hotline - 855-628-7901

Training Services Portal - Access Canvas training videos and courses

Video Guides for Students:

Assignments Overview

Assignment Submissions

Grades Overview

Calendar Overview

Dashboard Overview

Parents login using this Roseburg Public Schools Canvas link.

Observer Canvas Overview

Parent/Guardians have the option to sign up as an observer to their student's Canvas account so they can see assignment dues dates, grades, announcements, and other course content. Observers may view the course content but cannot participate in the course. To learn more about how to be an observer in Canvas click on the following links:

If after watching the above video’s and reviewing the PDF instructions, please contact your students’ school directly for any issues with creating an account or logging in.

Staff login to RPS Google account, then use Canvas icon in Google Waffle Menu

Optionally: Roseburg Public Schools Canvas link.

Canvas Overview

Canvas Instructor Guides:

Instructor Topics of Interest:

Are your grades syncing between Canvas Synergy?

If you answered NO, double check that the NIGHTLY SYNC is checked under Grade Sync > Utilities on each course.

Look at the History tab under Grade Sync. Is there a red ! beside the word completed? Click on "Completed" then Warnings & Errors. This will give information on the source of the problem. HINT: Your assignment category names in Canvas must match your assignment category names in Synergy exactly or grades will not transfer.

Extra Credit points cannot be entered onto an assignment for more than twice the points possible on any given assignment.

Imported Assignments from previous courses or Commons will need to have updated assignment dates in order to avoid the “No grading period found” error message.

If this does not fix the problem, contact your Canvas Tech Lead at your building or contact Katy Scinta at ext. 4022 or email for further assistance.

Canvas Tech Leads:

Jolane - Joyce Russo: JRusso@roseburg.k12.or.us

Fremont - Karen Howington: khowington@roseburg.k12.or.us

RHS - Joni Carlson: JCarlson@roseburg.k12.or.us